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    FAQ – email account

    If you experience problems with your email account, please read the questions below before contacting the support

    Lost or forgotten password

    If you have lost or forgotten your student account password you can order a new one by contacting Servicedesk.

    servicedesk [at] lu [dot] se (Email Servicedesk)

    Forward emails to another account

    You can forward your emails by logging in to your Student email account and chose >> Settings >> Forwarding and POP/IMAP. Choose 'Forward a copy of incoming mail to…' and type the address you want it forwarded to.

    Go to your student email account

    How to import contacts

    You can import contacts from Outlook, Hotmail and Yahoo! accounts to your student email account.

    How to get emails from other email accounts?

    You can collect emails from up to 5 different accounts. Note: the email accounts you want to collect emails from need to support POP access. Login to your student email account and click on 'Settings' and then on 'Accounts'. At 'Get mail from other accounts' you click on the link 'Add a mail account you own'.

    How do I read my email in my email programme (e.g Outlook, Outlook Express, and Thunderbird)?

    To receive your email by using an email client in either your computer or your phone, please follow the instructions below.

    Use this link: https://passport.lu.se/ to change your password. When doing so your new password will be registered with Google. This is necessary to ensure that the service will work as intended.

    To activate POP/IMAP in Gmail:

    1. Log in to Gmail through the web logon (
    2. Choose the tab 'Forwarding and POP/IMAP'.
    3. Choose 'enable IMAP' or 'Enable POP for all mail'.
    4. Click the button 'Save changes' at the bottom of the screen.

    Settings for your e-mail client:

    Incoming e-mail (IMAP)
    Server: imap.gmail.com
    Port: 993
    Security setting: SSL
    Username: the same as your student account username followed by @student.lu.se.
    Example: abc09xyz [at] student [dot] lu [dot] se
    Password: The same password as your StiL account.

    Incoming e-mail (POP)
    Server: pop.gmail.com
    Port: 995
    Security setting: SSL
    Username: the same as your student account username followed by @student.lu.se.
    Example: abc09xyz [at] student [dot] lu [dot] se
    Password: The same password as your student account.

    Outgoing e-mail (SMTP)
    Server: smtp.gmail.com
    Port: 465
    Use secure connection: SSL
    Username: the same as your student account username followed by @student.lu.se.
    Example: abc09xyz [at] student [dot] lu [dot] se
    Password: The same password as your StiL account.

    Can I keep my student email after finishing my studies?

    When you are no longer a student at Lund University your student account will be terminated and your student email as well. Accounts are terminated 12 months after you stop being an active student. Before the termination you will receive an email with information and instructions on what to do if you think you are still entitled to have a student account.

    How will Google protect my information?

    Lund University has judged that Google protects its users' information in a satisfactory way. In the agreement between the University and Google it states that the information that is in emails and documents on the mail server is not to be used by Google.

    Read more about handling information in Google’s policy on their website?

    Page Manager:

    Contact information

    IT-related issues can be reported through?the self-service portal,?email or using the phone (there is no physical walk-in desk).

    LU ServiceDesk
    servicedesk [at] lu [dot] se
    +46 (0)46 222 9000

    Telephone hours
    Monday–Friday,?8:00–17:00

    Self-service portal and
    operating information

    www.support.lu.se

    ?

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